Our Commitment to Quality
We take great pride in delivering the freshest, highest-quality mangoes directly to you. Each mango is carefully inspected before dispatch. However, as mangoes are a perishable and delicate fruit, we understand that issues can occasionally arise during transit. Our refund and replacement policy is designed to be fair and transparent.
Eligibility for Refund
To be eligible for a refund , please contact us within 24 hours of receiving your delivery.
We will provide a replacement or refund for mangoes that are:
Significantly Damaged: If the fruit is crushed, broken, or leaking upon arrival.
Spoiled or Rotten: If the fruit shows clear signs of being spoiled (e.g., mold, excessive bruising, foul smell) at the time of delivery.
Incorrect Variety: If you received a different variety of mango than the one you ordered.
How to Make a Claim
Contact Us Promptly: Please email us at [Your Email Address] or message us on WhatsApp at [Your Phone Number] within 24 hours of delivery.
Provide Proof: To help us understand the issue, you must include the following in your message:
Your Order Number.
Clear photos of the affected mangoes, showing the damage or spoilage.
A brief description of the problem.
Keep the Product: Please do not discard the mangoes until we have responded to your claim, as we may need additional information.
Resolution Process
Once we receive your claim, we will review the details and photos. If the claim is approved, we will offer one of the following solutions at our discretion:
Replacement: We will send you a replacement for the affected mangoes in your next order or as a separate shipment.
Store Credit: We will issue a store credit for the value of the affected mangoes, which you can use on a future purchase.
Partial/Full Refund: In specific cases, we may offer a partial or full refund to your original payment method.
What is Not Covered
This policy does not cover:
Taste Preference: While we stand by the quality of our mangoes, individual taste is subjective. We cannot offer refunds if you simply do not like the flavor of the variety you chose.
Change of Mind: Due to the perishable nature of our products, we cannot accept returns or offer refunds if you change your mind after ordering.
Improper Storage: We are not responsible for issues that arise from improper storage after the mangoes have been safely delivered.
Claims made after 24 hours of delivery.
We appreciate your understanding and thank you for choosing us for your mango needs